FAQs

BOOKING PROCESS

STEP 1: SUBMIT AN INQUIRY

Visit our website at www.therefinedframe.com and complete our inquiry form. Please provide detailed information about your event (date, time, location, guest count, and specific services needed) to help us create an accurate quote.

STEP 2: TEAM RESPONSE
Once we receive your inquiry, a team member will reach out within 24 hours to confirm availability and provide a customized quote.

STEP 3: SECURE YOUR BOOKING
After reviewing your quote, secure your booking by paying a non-refundable $250 deposit. This deposit guarantees your event date. You can complete payment through our secure online checkout, or contact us if you’d prefer an alternative payment method. Please note that the remainder of the payment is due 7 days before your event.

STEP 4: CONFIRMATION & CONTRACT

Upon receiving your deposit, we’ll send a booking confirmation email along with a contract outlining the agreed-upon services, payment terms, and policies. Please sign and return the contract promptly. Any changes to your booking after confirmation will require a contract amendment.

STEP 5: CUSTOMIZE YOUR PHOTO BOOTH TEMPLATE

A team member will reach out to discuss your preferred template for the photo booth printouts, which we’ll customize to match your event theme.

STEP 6: FINAL CONFIRMATION & DETAILS
Two weeks before your event, our team will contact you to finalize all event details, including timing, location, and logistics. This is also an opportunity to address any last-minute questions or adjustments.

STEP 7: EVENT DAY LOGISTICS

On the day of your event, our team will arrive 1 hour before the start time to set up the photo booth and ensure everything is ready for your guests. We’ll also handle the breakdown once the event ends.

POLICIES

CANCELLATION & RESCHEDULING POLICY

Deposits:

The $250 deposit is non-refundable. This policy covers preparation costs and potential loss of business due to late notice.

Cancellation Terms:

More than 14 days before the event: Only the deposit will be retained; no additional fees apply.
Within 14 days of the event: 50% of the total booking cost will be retained.
Less than 7 days before the event: The client is responsible for the full booking cost.

Rescheduling:

Requests to reschedule must be made at least 15 days before the event date. No additional fee is required if rescheduling within this time frame and pending availability. Requests made within 14 days may incur additional fees, and we cannot guarantee availability.

Force Majeure:

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), we will work with you to reschedule at no additional cost. If rescheduling is not possible, a full refund of the deposit will be provided.

Confirmation of Cancellation or Rescheduling

You will receive an email confirmation once your cancellation or rescheduling request has been processed. For cancellations, the confirmation will include details of any applicable refund. For rescheduling, the confirmation will include new event details and any adjustments to terms.

DAY-OF EVENT POLICIES

SET UP AND TAKE DOWN

Our team will arrive 1 hour before the event for setup. Breakdown will begin immediately after the event ends, and both processes typically take 1 hour.

DURATION OF SERVICE
An attendant will be present for the entire rental duration to ensure smooth operation. If you need extra time, please let us know in advance. Overtime is available at $150 per additional hour.

USAGE AND GUEST CONDUCT
Guests are expected to use the photo booth and props respectfully. Any misuse of equipment or inappropriate behavior may result in suspension of service without refund.

PRIVACY AND DATA PROTECTION
We respect the privacy of our clients and their guests. All photos are stored securely and are only shared with the client unless otherwise agreed. Clients can opt to receive digital copies of all event photos.

LIABILITY & INSURANCE

Liability: The Refined Frame is not liable for any injuries or damages resulting from misuse of the photo booth or props. Clients must ensure the venue provides adequate space and a safe environment for setup.
Insurance: We carry general liability insurance for all events. Proof of insurance can be provided upon request.

TRAVEL FEES
For events located 20 miles or more from our headquarters, a travel fee of $2 per mile will apply beyond the initial 20 miles. Travel arrangements and fees will be discussed and agreed upon during the booking process, tailored to the specific needs of your event.

YOUR QUESTIONS ANSWERED

HOW FAR SHOULD I BOOK IN ADVANCE?

We recommend booking as early as possible to secure your date, ideally 1-2 months in advance. Our schedule can fill up quickly, especially during peak event seasons. If availability allows, we can accommodate last-minute bookings. For bookings made within 7 days of the event, full payment is required at the time of booking.

CAN I CUSTOMIZE THE PRINTS WITH OUR EVENT DETAILS OR BRANDING?
Yes! We offer customization options to include event details, logos, or branding. We’ll work with you to create personalized prints that match your theme or style.

WHAT AREAS DO YOU SERVE?
We serve Los Angeles County and surrounding cities. Travel fees may be incurred if travel is over 20 miles from our location.

HOW MUCH SPACE WILL I NEED FOR THE PHOTO BOOTH AT MY EVENT?
You will need a 10’ x 10’ open space at your event venue, along with access to an outlet to plug in the photo booth.

CAN YOU SET UP OUTDOORS?
Yes, our photo booths can be used outdoors if the weather permits. However, we cannot set up outdoors if there is more than a 7% chance of rain. The photo booth must be placed in a shaded area if used outdoors. Additionally, the backdrop must be placed in front of a solid wall when used outdoors. A clear 10' x 10' area with level ground is required for setting up the photo booth. Please note that we cannot set up on grass, patches of dirt, or any uneven surface.

Also note that there must be an outlet nearby to plug the photo booth into, or you'll also have to rent a generator to power the booth.